At Voussert, the protection of your personal data is a priority.
When you use the site voussert.fr (the “Site”) and as part of the management of our contractual relationships with our customers, we may collect personal data about you.
The purpose of this policy is to inform you of the terms by which we process this data in compliance with Regulation (EU) 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (the “GDPR”) and Law No. 78-17 of January 6, 1978 relating to computing, files and freedoms (together the “Applicable Regulations”).
1. Who is the data controller?
When you browse our Site or as part of the management of our contractual relationships with our customers, the data controller is the company Voussert, a single-member simplified joint stock company, registered with the Chartres RCS under number 321 539 660 and whose head office is located at 34 rue des Forts, 28500 Cherisy (“We”).
2. What data do we collect?
Personal data is data that allows an individual to be identified directly or by cross-referencing with other data.
We collect personal data that falls into the following categories:
- Identification data (surname, first name, email and postal address, telephone number);
- Data relating to your professional life (company name, activity);
- Data relating to your orders and notices left following your orders;
- Connection data (connection logs, encrypted passwords);
- Browsing data (IP address, pages viewed, date and time of connection, browser used, operating system, user ID, MAID);
- Economic and financial data (RIB, data relating to your bank cards);
- Any information you wish to send us as part of your contact request.
Mandatory data is indicated when you provide us with your data. They are marked with an asterisk.
3. On what legal basis, for what purposes and for how long do we keep your personal data?
| Objectives |
Legal basis |
Retention periods |
| Provide our services available on our Site (marketing and delivery of maintenance products and cleaning equipment) via your account, create and manage your user accounts for this purpose |
Execution of pre-contractual measures taken at your request and/or execution of the contract that you or your company has entered into with Us |
Your data is kept for the duration of your account.
If your account is inactive for 2 years, your personal data will be deleted. |
| Execute your order, carry out operations relating to the management of our customers concerning contracts, orders, deliveries, quotes, invoices and ensure monitoring of the contractual relationship with our customers |
Execution of the contract that you or your company has entered into with Us |
Personal data is kept for the entire duration of the contractual relationship.
The data relating to your contract and the elements relating to the signing of the contract will be kept for 10 years from the date of delivery of the good.
Concerning the data relating to your bank card, they are kept by our payment service provider Atos.
The data relating to the visual cryptogram or CVV2, written on your bank card, are not stored. |
| Improve our services |
Our legitimate interest in improving our services and your consent |
Personal data is kept for 13 months. |
| Manage satisfaction surveys and your opinions on our products |
Our legitimate interest in improving the quality of service provided to customers |
Your personal data attached to your opinion are kept for 18 months from the submission of the opinion |
| Manage product alerts by sending an email alerting you to the availability of a product |
Execution of pre-contractual measures taken at the request of the user of the Site |
Your data is kept for the duration of the product alert |
| Build a customer file |
Our legitimate interest in developing and promoting our activity |
The data is kept for the duration of the contractual relationship. |
| Respond to your requests for information, in particular through our chatbot |
Our legitimate interest in responding to your requests |
Conversations are kept for 3 months. |
| Comply with the legal obligations applicable to our activity |
Comply with our legal and regulatory obligations |
For invoices: invoices are archived for a period of 10 years.
The data relating to your contract and the elements relating to the signature of the contract are kept for 10 years from the date of delivery of the goods. |
| Develop statistics (navigation, Site audience, analysis of the origin of the order channel) and improve the functionality of the Site through the deposit of audience measurement cookies |
Your consent |
Data is kept for 13 months. |
| Deliver personalized advertising through the use of advertising cookies |
Your consent |
Data is kept for 13 months. |
| Exclusion of our clients from Google Ads campaigns |
Our legitimate interest in developing our business by deploying Google Ads campaigns |
Google does not receive any email addresses. Google's system transforms the contact details we have for Google accounts (for example, email addresses and phone numbers) into hashed codes. To do this, it relies on the SHA256 algorithm, a secure one-way hashing mechanism not decrypted by Google. |
| Manage requests to exercise rights |
Comply with our legal and regulatory obligations |
If we ask you for proof of identity: we only keep it for the time necessary for identity verification. Once verified, the document is deleted. |
4. Who are the recipients of your data?
Will have access to your personal data:
- (i) The staff of our company;
- (ii) Our subcontractors: hosting provider, audience measurement and analysis provider, secure payment provider, invoicing tool, cookie management tool, IT service provider, supplier of the chatbot integrated into the website, mailing tool, shipment tracking tool, commercial management software, verified reviews management tool and Google Ads;
- (iii) Carriers for the delivery of products who can act as an independent data controller. In this case, we disclaim any responsibility regarding the processing of personal data carried out by carriers and we invite you to consult their confidentiality policy;
- (iv) Where applicable: public and private bodies, exclusively to meet our legal obligations.
5. What are your rights over your data?
You have the following rights regarding your personal data:
- Right to information: This is precisely why we have written this policy. This right is provided for by Articles 13 and 14 of the GDPR.
- Right of access: you have the right to access all of your personal data at any time, under Article 15 of the GDPR.
- Right of rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time in accordance with article 16 of the GDPR.
- Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in article 18 of the GDPR.
- Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection of it for the reasons set out in Article 17 of the GDPR.
- Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts, in accordance with article 77 of the GDPR.
- Right to define guidelines relating to the retention, erasure and communication of your personal data after your death.
- Right to withdraw your consent at any time: For purposes based on consent, Article 7 of the GDPR states that you can withdraw your consent at any time. This withdrawal will not call into question the legality of the processing carried out before the withdrawal.
- Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to request their transfer to the recipient of your choice.
- Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue their processing despite this opposition, for legitimate reasons or the defense of legal rights.
You can exercise these rights by writing to us using the contact details below. We may ask you on this occasion to provide us with additional information or documents to prove your identity.
6. What cookies do we use?
To find out more about cookie management, we invite you to consult our Cookies policy.
7. Contact point to exercise your rights
Contact email address: info@voussert.fr
Contact address: 266 Chemin de la Bayette, Bâtiment Esquirol, 83220 Le Pradet
8. Changes
We may modify this policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. These modifications will apply on the effective date of the modified version. You are therefore invited to regularly consult the latest version of this policy. However, we will keep you informed of any significant changes to this privacy policy.
Entry into force: March 3, 2025