FAQ

PAYMENT

Is the payment secured ?

Your bank details are encrypted on your computer, then transmitted securely to the SIPS-ATOS server. This process is managed by SSL encryption technology, one of the most used and effective in the world.

Once your payment has been validated by the 3D Secure procedure , your data is destroyed and deleted from the SIPS-ATOS server. This is the reason why we ask you for your credit card number with each new order.

My bank card is refused. What to do ?

Your credit card payment takes place outside our site and our servers, and we are not responsible for the bank servers that analyze and accept your CB transactions or their availability.

Several reasons can explain the refusal of your payment by CB: card limit reached, expiration date exceeded, etc.

If your card is rejected, we advise you to contact your bank branch.

What is the method of payment for administrations?

We have many administrations among our clients. Payment can be made by bank transfer, observing the legal deadline.

Our Rib is downloadable in the " Payment " section of the site or on: https://www.voussert.fr/nos-services/Le-paiement.aspx

How does settlement by administrative mandate work?

We enter invoices on the Chorus portal.

Payment of the invoice will be made within 35 days.

Our services remain at your disposal for any further information on 04 94 12 03 88.

PRODUCTS

How to know the availability of products?

Our stocks are displayed almost in real time with the quantity available for sale and any quantities in restocking with the expected date of receipt.

This date is transmitted by factories and may be subject to fluctuations. It therefore remains indicative.

In case of imperative concerning the date of receipt of your package, we advise you to choose an express delivery method.

THE ORDERS

I did not receive my order. What should I do ?

As soon as your order is registered, you will receive a confirmation email to the address provided during your registration.

When your order leaves our warehouses, an email with a delivery tracking link, via the logistics interface of the mode of transport concerned, is sent to you. This link allows you to know the progress of your delivery.

The mails are sent automatically. For some mail servers (eg Gmail) , these mails can be systematically considered as unwanted. It is therefore useful to make sure of this by checking your spam box.

If you do not get the information about your order and its status, you can contact us:

- On the "Order tracking" section

- By phone, at the number available to you on the home page.

Can individuals order?

Of course, but by default our prices are displayed exclusive of tax, and you must specify when registering the display option "TTC" if you wish to browse the site with prices inclusive of all taxes.

In all cases, the prices excluding VAT and including VAT will be indicated to you before the final confirmation of your order.

How to open a Company account to order?

We open Company accounts for customers wishing to order regularly and whose turnover justifies it. To do this, you must send us a RIB and a KBis extract and complete the account opening form which can be downloaded online at:

https://www.voussert.fr/nos-services/Voussert-Ouverture-Compte.pdf

We systematically set up Sfac coverage with a capped outstandings.

Payment is then made 30 days net from the date of issue of the invoice.

I wish to order with payment by administrative mandate. How to do ?

For over 35 years, we have counted many communities among our customers. If you represent an administration, you can make your purchases within our company and pay your invoices by administrative mandate.

In order to validate your order placed on the site, you must return the order or the quote to us bearing the words "Good for agreement" with the stamp of your establishment, or your internal commitment form corresponding to your order via the section "Submit an order", located in the question mark ("?") At the top right of the site.

For any additional information, please refer to the Administrations section

KNOW VOUSSERT

How long has Voussert been in existence?

Voussert was created in 1981.

What products does Voussert offer?

Voussert is not a "market place", but a physical company with a place of storage in the Yvelines in the commune of Houdan.

The biggest brands like Numatic, Unger, Tork, Diversey, Nilfisk Alto, Spontex, Mapa, DEB France, Taski, 3M, St Marc, Spado, Rossignol, Arrow, ShelterLogic, Rubbermaid, Centaure, Tork, Bona, Duni… grant us their confidence.

Our warehouses have a permanent stock of more than 2,800 pallets and 12,000 references.

CONTACT VOUSSERT

Before trying to reach us, it is recommended that you open your account and use the forms available.

What are our contact details?

SAS VOUSSERT

Administration

Esquirol building

266, chemin de la Bayette

83220 LE PRADET

Logistics

7, rue de la Prévôté

ZI de la Prévôté

BP 48

78550 HOUDAN

https://www.voussert.fr/nos-services/Contact.aspx

Phone. : 0 494 120 388
Fax: 0 494 128 369

Can't reach us by phone?

You are trying to contact us on 04 94 12 03 88, but you cannot reach us. Our lines may be overloaded or power line cuts due to occasional work make calls difficult.

In this case, you can use the "Contact us" section. available to you on our site .

For telephone calls, our opening hours are as follows:
- 8:45 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Thursday;
- 8:45 a.m. to 12 p.m. and 1:30 p.m. to 4:15 p.m. on Friday.

What to do in case of loss of your password?

All you have to do is go to the "My account" section, at the top right of the site.

THE BILLS

How do I get my invoice or a copy of my invoice?

All your orders, as long as they have been finalized on the site, and all your invoices are present in your customer area and accessible in PDF.

If, however, you cannot access your invoice, we are of course at your disposal to provide you with any additional information.

As part of the GDPR (general data protection regulations), the invoice can only be sent to the account holder (email) who placed the order online.

I represent an administration. Where can I find my invoice?

The invoice is sent to you via the Chorus portal.

THE DELIVERY

What are the delivery methods?

Delivery is made in two different ways: either by Colissimo if the weight, size and content of your order allow, or by national or international carriers. In this case, an email specifying the contact details of the transporter is sent to you when the goods leave.

What to do if your package is damaged?

The delivery of the goods is an important moment. You must not accept any torn, ripped, weathered packages or the condition of which suggests that your products may be damaged.

You must not accept any delivery if the number of packages presented does not correspond to the number of packages indicated on the transport voucher.

In case of doubt, it is preferable to refuse the goods by clearly indicating on the transport voucher the reasons for this refusal (damage to the package, missing packages, etc.).

If you discover an anomaly after delivery, please contact us with your delivery receipt.

What are the shipping fees ?

Delivery costs can be simulated and calculated without any commitment on your part.

Indeed, we have implemented a protocol allowing you to make your basket and then convert it into a quote without obligation. This quote will include all shipping costs associated with your order.

After having taken note of this estimate in its entirety, shipping costs included, you will have the possibility of validating it in final order or of not following it up.

Your quote can also be produced in a few minutes on the "Express quote" tab of the site.

Can I be delivered upstairs?

By default, deliveries by carrier are on the ground floor.

If your delivery address has any particularities (going upstairs, difficult route, etc.), we recommend that you contact us before placing an order.

Do you deliver to the European Union?

Yes, we deliver throughout the European Union. The transport costs linked to each country differ and will be calculated automatically during your order according to the weight of the parcel and its destination.

The "Quote" section will allow you to simulate the costs of your possible order.

Do you deliver to Switzerland?

Yes, but Swiss taxes and customs clearance fees remain the full responsibility of the customer. A customs clearance package for France is included in the shipping costs invoiced when ordering.
If in doubt, do not hesitate to contact us.
As Switzerland is not part of the EU, some points may differ.

THE PRICES

HT or TTC?

By default, the display of prices on our site is exclusive of tax. In fact, many of our customers (communities, exporters, industries, professionals, etc.) buy tax-free and recover VAT as part of their activity.

The display is however doubled by a price including all taxes included in the details of the products and the lists to allow you to have a complete information on the prices.

To obtain a permanent TTC display, simply register and choose a personalized TTC display.

Do you want to buy in bulk?

If you want to buy one or more items in large quantities, you can consult us.

To do this, we recommend that you first register in the "My Account" section at the top right of the site.

Then add the item (s) with the desired quantities to your basket and convert it into a quote.

Send us back the quote you made by ticket (contact us in the question mark at the top right of the site) (or by fax at 04 94 12 83 69), indicating "price request". We will then be able to review and study your request and get back to you.

This will allow us to respond to you as soon as possible.

If you do not wish to register, simply fax us your request, clearly indicating your contact details, product references and desired quantities.

In all cases, our sales representatives welcome you by phone Monday to Friday from 8:45 a.m. to 12 p.m. and from 1:30 p.m. to 5:30 p.m.

What is TGAP?

TGAP is the general tax on polluting activities applied in particular to products containing phosphates. It concerns, among other things, detergents and kitchen utensils.

This tax is itself subject to 20% VAT.

It is included in the price excluding taxes of the product concerned.