Ergotec Unger window cleaning kit

The goods must be subject to a qualitative and quantitative control by our customers within ten days of receipt.
Complaints must be made in due form during this period.
If necessary, the company has the right to repair the goods or make a replacement delivery within ten days after recovery of the goods.
If Unger does not make use of this right after the return of the goods, the termination of the contract will be considered declared excluding any other right of the customer, except the right to a credit / refund of the purchase price.
If the customer uses his right to reject a credit, he will receive a refund.
A credit will be offset directly with requested or future deliveries.
If the buyer is a reseller and if his client makes a claim within the warranty period for defects which were not apparent during the customer's inspection of the goods, the following rule applies to us:
-> The warranty period for us for consumables and wear material or components of articles which are subject to mechanical / organic stress is six months .
It extends the period between the sale to the buyer and the resale, which period must be proven to us, without however exceeding three months.
-> For all other articles , the warranty period is twelve months . The warranty claim is limited to repair or replacement delivery within twenty days of recovery of the goods.

As soon as this right is not exercised by the company after the return of the goods, the termination of the contract will be considered declared, to the exclusion of any other right, except the right to a credit / refund of the price of purchase, in consideration of the benefits derived from the use of the returned items.
Apart from the warranty, the company guarantees to make available, at least for a period of five years from the date of sale, consumables and spare parts for our products which allow to be technically replaced. reasonable.
We offer these consumables and spare parts at the prices shown on the list in force on this delivery date.
Usually the stock is sufficient for five years.
In addition, we can indicate other sources of supply for consumables and spare parts which will not be available from our stock.
Any return of goods which is the subject of a complaint must be notified to the company before the return.
All goods sent without notice cannot be accepted or processed by the company.
The postage fees are paid by the client.